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Refund and Returns Policy

Return & Refund Policy

Thank you for shopping at DR Games We value your business and want to ensure you have a positive experience. If you are not entirely satisfied with your purchase, we are here to help.

Please read this policy carefully to understand your rights and our procedures regarding returns and refunds.

1. Return Window

You have 14 days from the date you received your item to request a return.

2. Eligibility & Item Condition

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it.
  • It must be in its original packaging, including any tags, labels, or protective seals.
  • You must provide a proof of purchase (such as an order confirmation email, invoice, or receipt).

3. Non-Returnable & Final Sale Items

Certain types of items cannot be returned or refunded. These include:

  • Final Sale / Clearance: Items clearly marked as “Final Sale” or purchased from a clearance section.
  • Digital Products: Downloadable e-books, or accessories

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email our customer support team at admin@drgames.co.uk or use our contact form with your order number and the reason for the return.
  2. Pack Your Item: Securely place the item in its original packaging along with your proof of purchase.
  3. Ship the Item: Send the package to the following return address:
    25 Barringer Way, St Neots, Cambs, PE19 1LW

5. Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Tracked Shipping: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  • Prepaid Labels: If the return is due to our error (e.g., you received an incorrect or defective item), we will provide a prepaid shipping label for returns within the UK. For all other locations, the cost of shipping will be refunded.

6. Inspection, Approval, and Processing

  • Inspection: Once we receive your returned item, our team will inspect it and notify you via email that we have received it. We will also inform you whether your refund has been approved or rejected based on the item’s condition.
  • Timeline: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5-10 business days, depending on your card issuer’s policies.

7. Late or Missing Refunds

If you haven’t received a refund yet, please take the following steps:

  1. Check your bank account or credit card statement again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank, as processing times often vary.
  4. If you’ve done all of this and still have not received your refund, please contact us at admin@drgames.co.uk

8. Contact Information

For any questions regarding our Return and Refund Policy, please get in touch: